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 Guest Comments


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Guest Comments



Guest Name: Robin Casandriou
Room No: 118
Date: 30th November 2015
Comment: I would like to nominate Woman for a guest service award for the following reasons:
The cleaningness and everything being in order.

 

Guest Name: Allan Bruce
Room No: 223
Date: 7th November 2015
Comment: I would like to nominate Stephanie for a guest service award for the following reasons:
Excellent check in and general information on what Glenrothes can offer.

 

Guest Name: Sandra Cassie
Room No: 119
Date: 7th November 2015
Comment: I would like to nominate Kimberly for a guest service award for the following reasons:
Very helpful when I was very Stupid!. An asset to the IHG group.

 

Guest Name: Lowndes
Room No: 117
Date: 23rd August 2015
Comment: I would like to nominate Kimberly for a guest service award for the following reasons:
Kimberly was so very pleasant and helpful in making our excellent. Nothing was too much trouble. Many thanks. All the staff were great.

 

Guest Name: Mr. John Palmer
Room No: 119
Date: 9th August 2015
Comment: I would like to nominate Room Cleaner for a guest service award for the following reasons:
We was very pleased with the cleanliness of our room, one of Best hotel rooms we have stayed in all staff very helpful.

 

Guest Name: Spencer
Room No: 111
Date: 08th August 2015
Comment: I would like to nominate Night Poter Chris for a guest service award for the following reasons:
Very polite - This is our first visit to a Holiday Inn. We will use you again - very impressal with all staff

 

Guest Name: Belinda Bryant
Room No: 238
Date: 05th August 2015
Comment: I would like to nominate Blaine for a guest service award for the following reasons:
We had a problem with the shower, she sent someone to sort it, was always polite and spoke to us everytime we saw her.

 

Guest Name: Gemma
Room No: 225
Date: 1st August 2015
Comment: I would like to nominate Lady on reception @check in & out for a guest service award for the following reasons:
Super friendly, Went out of her way for us. All staff lovely, Great hotel, would use HIE again

 

Guest Name: Alan Sneddon
Room No: 241
Date: 1st August 2016
Comment: I would like to nominate Betty for a guest service award for the following reasons:
She was very helpful on reception and helped me check in early.

 

Guest Name: Edwin Gordon
Room No: 223
Date: 27th July 2015
Comment: I would like to nominate all the weekend staff for a guest service award for the following reasons:
Everyone from the receptionists, kitchen staff, to housekeeping staff were extremely friendly, attentive, helpful and welcoming and kept the hotel spotless.

 

Guest Name: Mr. Jaw McCallum
Room No: 115
Date: 26th July 2015
Comment: I would like to nominate Lez for a guest service award for the following reasons:
Lovely hotel, excellent value, friendly staff, excellent service, would use your hotel in the future.

 

Guest Name: Mr. & Mrs. Peter McCallum
Room No: 115
Date: 26th July 2015
Comment: I would like to nominate Sue for a guest service award for the following reasons:
Very competative price, great value, lovely staff, beautiful clean rooms, lovely breakfast staff, great reception staff.

 

Guest Name: Ruth Love
Room No: 117
Date: 26th July 2015
Comment: I would like to nominate Betty for a guest service award for the following reasons:
Brilliant hotel lovely staff, beautiful decor, excellent value, great reception staff. Absolutely no complaints.

 

 

Guest Name: Don Macleod
Room No: 248
Date: 26th July 2015
Comment: I would like to nominate Betty Mac Culloch for a guest service award for the following reasons:
Pleasant, efficient and friendly. The customer was her No.1 priority.

 

Guest Name:Christina Frill
Room No: 107
Date: 26th July 2015
Comment: I would like to nominate Betty for a guest service award for the following reasons:
Lady in reception was very friendly. Thank you all

 

Guest Name: Manattini Gawly
Room No: 101
Date: 23rd July 2015
Comment: I would like to nominate Kinsten for a guest service award for the following reasons:
Providing a 5 star services from the out-let. Extremely helpful in booking taxis, thorough description of services, sincerely awesome service!

 

Guest Name: Kane Martin
Room No: 121
Date: 16th July 2015
Comment: I would like to nominate Jane plus all the other staff for a guest service award for the following reasons:
more helpful!

 

Guest Name: Berry
Room No:
Date: 12th July 2015
Comment: I would like to nominate Anne for a guest service award for the following reasons:
The room was very clean & orderly nice to find a room. So welcoming after a long journey.

 

Guest Name: Jennifer Mutch
Room No: 229
Date: 12th July 2015
Comment: I would like to nominate Staff Team @ Holiday Inn Express for a guest service award for the following reasons:
Very comfortable stay, clean hotel, lovely decor, beautiful delicious breakfast. Thankyou for an accommodating and relaxing stay.

 

Guest Name: B. Stubbs
Room No: 120
Date: 07th July 2015
Comment: I would like to nominate David Whyte for a guest service award for the following reasons:
Superb Ambassodor for the IHG Brand, helpful, friendly, professional, lots of local knowledge, in valuable to a visitor. Thanks.

 

Guest Name: A. Broom Field
Room No: 115
Date: 05th July 2015
Comment: I would like to nominate Hol Inn Leslie for a guest service award for the following reasons:
Very friendly welcome, professional source and the spotlessly clean room.

 

Guest Name: Shivann O'Flanagan & Evelyn & Daniel Burke
Room No: 104
Date: 04th July 2015
Comment: I would like to nominate David Whyte for a guest service award for the following reasons:
He was without a doubt the kindest, most considering, personable individual who had great sense & humour, gave us as a real Scottish welcome.

 

Guest Name: Billy & Diane Findlay
Room No: 240
Date: 31st May 2015
Comment: I would like to nominate Lee & Diane for a guest service award for the following reasons:
Remembering us from valentines week this year when they were brilliant at helping us out and making us feel very welcome again. This stay a credit to your company.

 

Guest Name: Mr. & Mrs. Napier
Room No: 236
Date: 31st May 2015
Comment: I would like to nominate Diane & Lee for a guest service award for the following reasons:
Their warm welcome and pleasant manner throughout our stay.

 

Guest Name:Mme McNichols
Room No: 118
Date: 28th May 2015
Comment: I would like to nominate Stephanie for a guest service award for the following reasons:
Fantastic welcome and amazing customer service skills, very professional.

 

Guest Name: Matt Faulk
Room No: 239 / 238
Date: 22nd - 26th May 2015
Comment: I would like to nominate Betty & Anbela for a guest service award for the following reasons:
Going out of their way to make my stay enjoyable & comfortable. The housekeeping crew was great as well. Everyone was extremely friendly. Wi-Fi was awesome!! Best stay @ a holiday inn ever !!

 

Guest Name: Anton Liu
Room No: 118
Date: 22nd May 2015
Comment: I would like to nominate Jane Nicholson for a guest service award for the following reasons:
Extraordinary friendly, helpful. She took every opportunity to lend her support. More than grateful. Defying words to express.

 

Guest Name: Bill Sannwald
Room No: 107
Date: 21st May 2015
Comment: I would like to nominate Receptionist for a guest service award for the following reasons:
Help us to get to town centre. Went the extra mile.

 

Guest Name: R. A Dosley
Room No: 246
Date: 17th - 18th May 2015
Comment: I would like to nominate House keeping for a guest service award for the following reasons:
The room is spotless! Towels and bedding spotless! General cleaning of room is really good. Tea, coffee, meal etc. all in place. Bathroom spotless! Staff friendly & polite.

 

Guest Name: Widdoy
Room No: 241
Date: 17th May 2015
Comment: I would like to nominate below for a guest service award for the following reasons:
All the staff very pleasant, friendly, and helpful. A very enjoyable stay.

 

Guest Name: Lebby Campbell
Room No: 247
Date: 16th May 2015
Comment: I would like to nominate Denise for a guest service award for the following reasons:
Very very friendly. Great service.

 

Guest Name: House
Room No: 225
Date: 9th May 2015
Comment: I would like to nominate All of your staff for a guest service award for the following reasons:
Cannot fault the friendliness, helpfulness and attentiveness of all the staff who looked after us. We thoroughly enjoyed our stay. Thank you.

 

Guest Name: D Berla
Room No: 234
Date: 7th May 2015
Comment: I would like to nominate Andrew (Reception) for a guest service award for the following reasons:
A happy smilly face to greet at the end of a working day.

 

Guest Name: Karl Harsen
Room No: 232
Date: 3th May 2015
Comment: I would like to nominate Angela for a guest service award for the following reasons:
A very welcoming and helpful receptionist who clearly puts customer care top of her list. While the Holiday inn express Glenrothes has staff with her expertise i will always return when i'm in the area, been a real pleasure. Many thanks

 

Guest Name: Ian M. Maclean
Room No: 105
Date: 31st March 2015
Comment: I would like to nominate below for a guest service award for the following reasons:
The receptionist in night duty 30.03.2015 and the one on day duty 31.03.2015. Both of these ladies went mile in assisting me with obtaining train timetables, organising evening meal and WiFi access. Thanks the receptionist in night duty 30.03.2015 and the one on day duty 31.03.2015 :)

 

Guest Name: Gary & Elane Clark
Room No: 107
Date: 30th March 2015
Comment: I would like to nominate Chris for a guest service award for the following reasons:
He was very nice & helpful. Nothing was too much trouble for him. In fact all the staff have been wonderful. The customer service has been exceptional. Thanks Chris :)

 

Guest Name: Salvindel Singh Sikend
Room No:
Date: March 2015
Comment: I would like to nominate Holiday Inn Glenrothes for a guest service award for the following reasons:
Friendly and cooperative staff, value/worth of money, good services and a nice breakfast. Thanks Holiday Inn Glenrothes :)

Guest Name: Livzi Henderzon
Room No: 230
Date: 28th March 2015
Comment: I would like to nominate Betty & Chris for a guest service award for the following reasons:
Very welcoming & helpful, always polite with smiles on their faces, great friendly attitudes & a fantastic service from the pair. Will defenitly return for another warm welcome from Betty & Chris. Thanks Betty & Chris :)

 

Guest Name: D. Caldwell
Room No: 107
Date: 28th March 2015
Comment: I would like to nominate Betty McCulloch for a guest service award for the following reasons:
We have stayed @ HIE Glenrothes on a number of occassions and Betty has each stay most enjoyable with her willingness and eagerness to help. Thanks Betty McCulloch :)

 

Guest Name: Croziel
Room No: 231
Date: March 2015
Comment: I would like to nominate Jane for a guest service award for the following reasons:
The house lady at reception deserves praise. Very helpful with a smile Well Done!. Thanks Jane :)

 

Guest Name: Romany & Steven McDonald
Room No: 03
Date: 16th March 2015
Comment: I would like to nominate David Whyte for a guest service award for the following reasons:
We had confusion regarding our booking on arrival and David went out of his way to help, got us drinks and phone charger as our phones had died and couldn't get the booking ref. He was kind and concerned. Thanks David Whyte :)

 

Guest Name: Mrs. McDaid
Room No: 242
Date: 13th March 2015
Comment: I would like to nominate Glenrothes for a guest service award for the following reasons:
Rooms are very clean, beds are very comfy, staff very helpful, breakfast are very nice been this hotel twice this year and will be back again soon. Thanks Glenrothes :)

 

Guest Name: Mr. & Mrs. MacFarlane
Room No: 110
Date: 12th March 2015
Comment: I would like to nominate Lee Petrie for a guest service award for the following reasons:
She was extremely helpful, not only on this visit , but on previous occasions, in re-arranging rooms, bookings etc., printing of boarding pass, when our son had problems, which was a great help doing a difficult time for us. Thanks Lee Petrie :)

 

Guest Name: John & Christine Fordyce
Room No: 249
Date: 09th March 2015
Comment: I would like to nominate the staff of th Holiday Inn Express Glenrothes for a guest service award for the following reasons:
We have stayed here several times and always find all the staff very friendly courteous and helpful. The rooms are very comfortable, bright and spotless and the breakfasts are excellent. A tiny suggestion - perhaps the TV & the fire notice on the door could be lower. Thanks All The Staff :)

Guest Name: Ian Thomson
Room No: 246
Date: 28th February 2015
Comment: I would like to nominate Jane for a guest service award for the following reasons:
Booking.com had meesed up my booking. Jane got us a room and contacted then to sort it all. Thanks Jane :)