Leslie Road,
Glenrothes,
KY6 3EP,
Scotland, United Kingdom.


Our Travel Advisory Policy

InterContinental Hotels Group (IHG) understands that from time-to-time your booking may be affected by weather or natural disasters that are not planned. In such cases, we make every possible effort to keep you informed and to provide you with the level of service that you require so that you can manage your bookings and plan around these unforeseen circumstances. If a Travel Advisory exists, we will display details about the advisory, how your booking may be affected and the process for how to proceed with as little stress and inconvenience as possible.


CORONAVIRUS (COVID-19)


As a guest of IHG Hotels & Resorts we appreciate your loyalty and the trust you place in us as a travel partner. Recognizing the ongoing and increased uncertainty that coronavirus (COVID-19) is causing around the world, our highest priority is the health and wellbeing of our guests and employees. With that in mind we wanted to update you on the actions we have taken in response to the outbreak.


Cancellation policy & booking flexibly


We know that flexibility is what our guests are looking for right now. So, we are waiving cancellation fees for existing and new bookings at all IHG hotels globally for stays between March 9, 2020 and April 30, 2020.


This is in addition to existing cancellation policy measures we have in place, summarized below.


For any stay prior to March 9, 2020, existing measures mean that you will be able to change or cancel a valid booking reservation without financial penalty, if you are travelling to or from:


• Mainland China, Hong Kong SAR, Macau SAR and the Taiwan region for any stay between January 23, 2020 and March 9, 2020.

• Italy and South Korea for any stay between February 28, 2020 and March 9, 2020.


For bookings made through a travel agent or online booking platform (e.g. Booking.com, Expedia) please contact them directly – we have advised these companies of our cancellation policy and you should refer to their terms and conditions.


Groups & Meetings bookings


We will work with customers to manage any changes needed on a case by case basis. Our hotels are actively supporting customers to address the needs of each group, including moving event dates to another time. Groups & Meetings can continue to apply our existing measures, enabling these clients to change or cancel a valid booking reservation without financial penalty, in:


• Mainland China, Hong Kong SAR, Macau SAR and the Taiwan region for any stay between January 23, 2020 and March 9, 2020.

• Italy and South Korea for any stay between February 28, 2020 and March 9, 2020.


Please contact the hotel directly to discuss further.


We continue to monitor the situation and will be keeping this policy under review.


For bookings beyond April 30, 2020 we want to remind you of the flexibility already built in to our rates and packages that allow our guests to amend travel plans as necessary. Our Best Flexible Rate allows our guests to change or cancel their reservation one to two days prior to arrival. Changing the date on any reservations through our Best Flexible Rate may result in different pricing, but there is no fee for making changes.


To inquire about any booking contact the hotel or our reservations team.


We hope this helps you to plan and book any future travel with confidence.


During your stay


Our number one priority is your health, safety and well-being. We are closely monitoring developments around the world and are in contact with global organizations including the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC) and relevant authorities for country-specific requirements, to ensure the actions we take are comprehensive and suitable.


All our hotels are required to adhere to comprehensive health and safety procedures including all local laws. In addition, we provide our hotels with best practices and guidelines and have supplemented these resources with additional COVID-19 cleanliness specific guidance, training and information consistent with our own high standards.


IHG Rewards Club status


We know that many of our IHG Rewards Club members are now thinking about how to manage their loyalty activity this year and we are committed to supporting our members to do that. Our members are our most loyal guests and we want to give each member more reasons to get away and stay with us – when the time is right for them.


With more constrained travel plans and a shorter time period during which members can earn Elite tier status, we are reducing the Elite membership criteria required (nights or points) this year by 25% or more:


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For our members in Greater China, click here for the latest information on IHG Reward Club status.


With this change our members can continue to earn Elite membership status this year and enjoy all the IHG® Rewards Club benefits this brings through 2020 and into 2021. This change will be reflected in member accounts in the coming weeks.


Our teams pride themselves on providing True Hospitality for everyone – a promise that guides us every day and is fundamental during times like this.


Thank you for the trust and support you have in us and we look forward to welcoming you to an IHG hotel soon.


Updated: 11 March 2020


Attention: IHG does not collect social security numbers from our guests. If you receive a call from an unfamiliar caller/phone number asking for your social security number and are directed to IHG in response to this call, it is fraudulent and not from IHG. Please report this fraud attempt to your local authorities.

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Holiday Inn Express Glenrothes Reviews

Denise,

Liverpool

We stayed at Glenrothes overnight on our journey from Liverpool to St Andrews university open day. From the moment we arrived at 10pm we were made to feel very welcome by the night staff.

Our room was fab... spotlessly clean and comfortable.

We were surprised to find that a fantastic choice of breakfasts were included in the already excellent price. It set us up for the day ahead.


Paul,

Wookey

Stayed here on the 16th September for an overnight stay, plenty of free parking, easy to check in, room very good size and clean, plenty of plug sockets and easy to get onto Wifi.

Staff very helpful which is always good. Breakfast is included so good start for the day ahead.

Would I stay again Yes i would.


John,

Lanark

One night stop over while visiting Burntisland, Crail, Anstruther and St Andrews. This hotel is 30 minutes away from all of them so ideally placed. Nothing fancy but clean and tidy and a decent breakfast in the morning. Nice courteous Staff too, would recommend.


Jay,

Clevedon

This Holiday Inn Express is so much different to the larger ones we've stayed in, usually near airports.

It's a small hotel so the staff seem a little more friendly and have the time to attend to your needs. The complementary breakfast is superb.

Our room (225) had a huge double bed and was spotless. The shower was amazing! The room was heated by a simple radiator with a thermostat on top, very easy to use unlike some at other hotels we've used.

It's in a great location, very easy to get to Edinburgh and surrounding locations.


Shannon,

Aberdeen

This hotel is perfect for short stays. Rooms are basic but are more than adequate and are clean. Everything we needed was there and for just over £50 a night with breakfast included, I would say it's good value. Buffet style breakfast is available. The hotel was quiet and peaceful and just over 1 mile away to the nearest shopping centre.


Brian,

Glasgow

Just arrived home from a stay at this hotel. Booked 4 rooms for a family wedding which where all really good, comfortable and very clean. The main thing we spoke about that really made our full weekend even including people at the wedding we attended was the staff. This hotel is run by a team of staff who go above and beyond. The member of staff on reception (Louise) was out of this world. The level of customer service provided from the moment we arrived was one of the best any of us had received ever. Nothing was a problem. Knew we had a wedding to attend so took it upon her self to pre warn the taxi company our requirements to speed up the process for a mini bus taxi. As a group we wanted to sit together prior to going to the wedding and have something to eat when we arrived to meet at reception Louise had set out a big table for us with glasses and jugs of iced water. Simple things like this just made us feel really welcome. There was loads more things but the fact is this hotel has amazing staff who clearly know their stuff. Please pass on all our thanks to the team especially Louise. Well done I am still buzzing about your customer service. Definitely deserve some sort of reward. Breakfast in the morning was good and ample for a basic breakfast offering with nice coffee. Managed to get late checkout that makes the normal morning rush from a hotel actually enjoyable and chilled. Thanks for a lovely stay will be back!!


Lynne,

Rojales, Spain

Over from Spain visiting family& didn't quite know what to expect & was very happy with all services provided. Clean spacious room. Ample food & drink at breakfast. One thing they've got perfect... Staff! Very helpful and great humour well recommended!


David,

St. Asaph

Great hotel for a great price. Easily accessible with lovely helpful and friendly staff. Room though standard was spotless and very big. The bed was huge and comfy and it had great facilities. Wish all hotels had a standard this high at such great prices. Thanks for a lovely stay guys!

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