About this policy
Splendid Hospitality Group is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This policy outlines how we aim to achieve this and includes the information collected when:
Definition of Personal Data
Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us via our site.
By providing your personal data, you agree that we can use your personal data in accordance with this policy.
Ensure you understand this policy in its entirety and take your time to read it.
Who are we?
Splendid Hospitality Group LLP and Supreme Hotels LLP (together “Splendid Hospitality Group”) is one of the UK’s fastest growing independently owned hotel groups.
Our registered address is Haydon House, 2906 Joel Street, Pinner, Middlesex, HA5 2PY.
How do we collect information from you?
Where your stay is within a hotel operated under a franchise agreement with a hotel brand, your data will also be collected by the hotel brand e.g InterContinental Hotels, Hilton, Accor.
Data is collected during the booking process either via a brand booking engine or independent third party booking engine provider such as Booking Button or ihotelier.
We collect information from you:
What type of information is collected from you?
You may be asked to submit personal information about yourself when you make a booking. We will collect this information, so we can fulfil your booking request.
Splendid Hospitality Group collects information such as:
When you access our complimentary wifi Splendid Hospitality Group will not need to take or retain any personal email data from you.
If you use our website, we may receive your generic location (such as city or neighbourhood). We will not take or use your IP address when you visit our independent web-sites.
You may submit your CV if you’re interested in working for us to firstname.lastname@example.org
This information may include:
We will use this information to assess your application. We may also keep it in our records for future reference. Please get in contact if you would no longer like us to hold your records or you wish to update us on any of your personal information at email@example.com.
How is your information used?
Our use of your personal data will always have a lawful basis, either because it is necessary to complete a booking, check you into a hotel, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.
We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:
We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation.
We will only share your information with companies if necessary to deliver services on our behalf. For example, service providers (e.g. ResDiary for the provision of online bookings), third-party payment processors, and other third parties to provide our Sites and fulfil your requests, and as otherwise consented to by you or as permitted by applicable law.
How and where do we store data?
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not pass your details to any third parties for marketing purposes unless you have expressly permitted us to. Furthermore, you can change your marketing preferences at any time by contacting us by email at firstname.lastname@example.org.
You have a right to request a copy of the personal information that Splendid Hospitality Group holds about you and have any inaccuracies corrected. Any such requests should be made to this email address: email at email@example.com.
You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.
Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our Site.
Use of ‘cookies’
A cookie is a text file that is placed on your hard disk by a web page server which allows the website to recognise you when you visit. Cookies only collect data about browsing actions and patterns, and do not identify you as an individual.
Opting Out: You can set your browser to not accept cookies, but this may limit your ability to use the services.
Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
What happens if our business changes hands?
In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.
Changes to this statement
We will aim to use commercially reasonable efforts to promptly determine and remedy the problem.
We stayed at Glenrothes overnight on our journey from Liverpool to St Andrews university open day. From the moment we arrived at 10pm we were made to feel very welcome by the night staff.
Our room was fab... spotlessly clean and comfortable.
We were surprised to find that a fantastic choice of breakfasts were included in the already excellent price. It set us up for the day ahead.
Stayed here on the 16th September for an overnight stay, plenty of free parking, easy to check in, room very good size and clean, plenty of plug sockets and easy to get onto Wifi.
Staff very helpful which is always good. Breakfast is included so good start for the day ahead.
Would I stay again Yes i would.
One night stop over while visiting Burntisland, Crail, Anstruther and St Andrews. This hotel is 30 minutes away from all of them so ideally placed. Nothing fancy but clean and tidy and a decent breakfast in the morning. Nice courteous Staff too, would recommend.
This Holiday Inn Express is so much different to the larger ones we've stayed in, usually near airports.
It's a small hotel so the staff seem a little more friendly and have the time to attend to your needs. The complementary breakfast is superb.
Our room (225) had a huge double bed and was spotless. The shower was amazing! The room was heated by a simple radiator with a thermostat on top, very easy to use unlike some at other hotels we've used.
It's in a great location, very easy to get to Edinburgh and surrounding locations.
This hotel is perfect for short stays. Rooms are basic but are more than adequate and are clean. Everything we needed was there and for just over £50 a night with breakfast included, I would say it's good value. Buffet style breakfast is available. The hotel was quiet and peaceful and just over 1 mile away to the nearest shopping centre.
Just arrived home from a stay at this hotel. Booked 4 rooms for a family wedding which where all really good, comfortable and very clean. The main thing we spoke about that really made our full weekend even including people at the wedding we attended was the staff. This hotel is run by a team of staff who go above and beyond. The member of staff on reception (Louise) was out of this world. The level of customer service provided from the moment we arrived was one of the best any of us had received ever. Nothing was a problem. Knew we had a wedding to attend so took it upon her self to pre warn the taxi company our requirements to speed up the process for a mini bus taxi. As a group we wanted to sit together prior to going to the wedding and have something to eat when we arrived to meet at reception Louise had set out a big table for us with glasses and jugs of iced water. Simple things like this just made us feel really welcome. There was loads more things but the fact is this hotel has amazing staff who clearly know their stuff. Please pass on all our thanks to the team especially Louise. Well done I am still buzzing about your customer service. Definitely deserve some sort of reward. Breakfast in the morning was good and ample for a basic breakfast offering with nice coffee. Managed to get late checkout that makes the normal morning rush from a hotel actually enjoyable and chilled. Thanks for a lovely stay will be back!!
Over from Spain visiting family& didn't quite know what to expect & was very happy with all services provided. Clean spacious room. Ample food & drink at breakfast. One thing they've got perfect... Staff! Very helpful and great humour well recommended!
Great hotel for a great price. Easily accessible with lovely helpful and friendly staff. Room though standard was spotless and very big. The bed was huge and comfy and it had great facilities. Wish all hotels had a standard this high at such great prices. Thanks for a lovely stay guys!